Coronavirus (COVID-19)

Updated 23.6.2020

Frequently Asked Questions (FAQs)

We have made a list of questions we are most often asked. We will update these regularly.

Question: I am confused about the changes to the shielding scheme. What is going to happen?

Answer: The government has announced that if you been ‘shielding’ (staying at home because you are very vulnerable to coronavirus) then you can start to meet up with groups of up to 6 people outdoors from 6th July, and you can stop shielding completely after the 1st August 2020.

We will update this page with information and guidance on this when we can.

Guidance is available here

Question: I have a disability that makes it difficult to wear a mask, but I’ve heard that I have to wear one to use public transport, is this true?

Answer: No. If you have a disability that makes it difficult to wear a mask you do not have to wear one. There is guidance available here:

Question: Can I get a Coronavirus/Covid-19 test for me and/or my personal assistant?

Answer: Yes, if you or your personal assistant has the symptoms below you can get a test. Symptoms are:

-A high temperature

– A new, continuous (keeps happening) cough

– If you feel you have lost your sense of taste or smell

To get a test for your personal assistant (and anyone they live with) they will need to use the government’s self referral portal for essential workers

To get a test for yourself, you will need to register using the NHS page

If you can’t use the website you can use the new NHS phone service to arrange a test by calling 119.

Question: Can I furlough my Personal Assistant?

Answer: Yes, in some situations.

‘Furlough’ means that your employee will not work for a period of time, and instead 80% of the money they would normally get will be paid by the government.

If you think you might need to furlough your personal assistant you can find guidance here:

Question : What if my Personal Assistant is off sick and cannot get a sick note?

Answer: Please write down the dates your personal assistant was off sick and let your payroll provider know these dates by email. Your Personal Assistant can give you a sick note at a later date. Please keep the sick note with your Direct Payment records.

If your Personal Assistant is self- isolating because of coronavirus symptoms they do not need a sick note and will get Statutory Sick Pay (SSP) as normal.

Question: Can I get Personal Protection Equipment (PPE) for my Personal Assistant?

Answer: Yes.

If you or anyone one who lives with you has symptoms of coronavirus this can be provided free of charge. If your Personal Assistant normally gets PPE to support you, this should continue. 

If your direct payment contains funding to purchase PPE for your Personal Assistant, you should continue to use that funding to purchase PPE.  

If you live in Lancashire there is a supply of PPE available at the office of our partner, Disability Equality North West. You can contact them by email at

If you live in Cheshire, please contact your Arrangement of Care and Support Adviser at CCIL who will be able to help you.

If you live in Bolton, we will update details as soon as we can.

More FAQs for people who employ Personal Assistants can be found on the Skills for Care website (you will need to click the link that says ‘Download COVID-19 FAQs’.) These FAQs are updated regularly. 

There is also government guidance if you receive a direct payment available here

Our services during the coronavirus outbreak

We are here to help, so please let us know if you are struggling. We will do our best to help you. 

Our services will not be doing any home visits until further notice although we can still support you by phone or by video phone (For example, Facetime).

Please call us on 01606 331 853 if you need any support. 

All community engagement activities including Good Company, Buzz Group and other sessions will not be running in person until further notice.

We are doing wellbeing checks with all of our customers, to check that you are ok and if you need anything.  

You can also follow us on Facebook for useful updates on how to keep busy and safe whilst staying at home. 

What is coronavirus?

COVID-19 or coronavirus is a new illness that has infected many people around the world. 

An easy read guide to coronavirus is available here, produced by inclusion north

If you have it, you may have a fever (high temperature) and a cough. You may also loose your sense of smell and taste. Sometimes this can get worse and become severe pneumonia (a chest infection) which can make it difficult to breathe.

If you have a long term health condition, are older, or have a weakened immune system, coronavirus can be much more serious.  

The NHS will contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You’ll be given advice about what to do.

Do not contact your GP unless you are not well.

Links to advice on coronavirus

Below are links to general advice and information 

These links are to information or support not managed by CCIL but may be useful:

Advisory guidance eased for people classed as ‘clinically extremely vulnerable’ to the effects of the virus – Covid19

Millions of people shielding from coronavirus (COVID-19) will be advised they can spend more time outside their homes from Monday 6th July. Advisory guidance is to be eased for 2.2 million people who were classed as ‘clinically extremely vulnerable’ to…

Continue Reading Advisory guidance eased for people classed as ‘clinically extremely vulnerable’ to the effects of the virus – Covid19

NHS Track & Trace

The latest regarding the NHS Test and Trace service is that some people will be asked to self-isolate if they’ve been in close contact with a confirmed case. You must then complete the full 14 day self-isolation… ⚠️BEWARE of scammers…

Continue Reading NHS Track & Trace

The NHS is open!

The NHS are concerned that people are not visiting their GP or attending hospital appointments because they are worried about #covid19. Photosymbols were asked by the NHS to create a poster to ensure everyone understands that the NHS know how to keep…

Continue Reading The NHS is open!

Covid19 – Government Clarifies Guidance on Exercise for Autistic People and People with Learning Disabilities.

The National Autistic Society have worked with the UK Government to relax exercise restrictions for autistic people, and people with a learning disability. The rules originally said that no-one could leave their home for exercise more than once a day,…

Continue Reading Covid19 – Government Clarifies Guidance on Exercise for Autistic People and People with Learning Disabilities.

CEO Addresses CCIL Members

CEO Lynne Turnbull addresses CCIL members and followers/readers.Download Video Here Today Tuesday 24th March 2020, CCIL’s Chief Executive Officer – Lynne Turnbull, talks to members, readers and followers about how we are continuing to deliver our services as much as…

Continue Reading CEO Addresses CCIL Members

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