Most of our services are working as normal, with our staff working from home.

If you need any support please call us on 01606 331 853.
For more information and useful links please click here.

Cheshire, Warrington & Wirral Arrangement of Care and Support Service

Arrangement of Care Support Service

The arrangement of care and support service brings together the support for individuals in receipt of Social Care in Cheshire West & Chester and people in receipt of Health funding in Cheshire Warrington and Wirral.

The service focuses on personalising the way in which an individual receives care to meet their assessed needs.

The service provides ongoing technical advice and support for individuals in receipt of a personal budget (direct payments) from Social Care in Cheshire West & Chester or a personal budget from Health in Cheshire, Wirral and Warrington; supporting you to manage and direct your own health or social care at home.  This service is delivered with Age UK Cheshire and Warrington Disability Partnership.

What are Personal Budgets/Direct Payments?

Personal budgets are a way in which a person can receive their care from Social Services. People can then choose whether to have Social Services arrange their care or to arrange it themselves.

Direct Payments are cash payments made to people who have decided to organise their own care to meet their assessed social care needs.

What is a Personal Health Budget?

A personal health budget is a sum of money that is allocated to you to meet your assessed health and wellbeing needs.

The money is paid to you by the NHS.  It can enable you to have greater choice, control and flexibility over the care that you need.

Personal Budgets can help people live independently in their own home, within the community.

By receiving a Personal Budget, a person can have more choice and control on how their care is delivered, who helps them with their care, and when this is done.

Who can we support?

  • If you are a disabled person or carer directing your own care, funded by Social Services, via direct payments in Cheshire West & Chester.
  • If you are eligible for a direct payment from social services but funding this privately living in Cheshire West & Chester
  • If you receive healthcare funding for complex needs and live in Cheshire, Warrington or the Wirral.

What support can I access?

  • Provide ongoing technical advice and information on all aspects of directing your own care.
  • Assist you with completing a Person Centred support plan.
  • Support you to choose how to manage your budget.
  • Support you to recruit and employ your own Personal Assistants or arranging care via a care agency.
  • Support with employing staff legally and acting as a good employer.
  • Managing the paperwork.
  • Carrying out Police Checks (CRB/DBS checks) on your Personal Assistants.
  • Assist you to calculate how to spend your Personal Budget/Direct Payment and help you to allocate costs to ensure your needs are met.
  • Support with any employment law issues
  • Signpost to other relevant services (e.g. training and payroll services)



The UK is leaving the European Union (EU) on 31st October 2019.  There will be changes that may affect how things work for users of health and social care:

Your Employees

If you employ anyone that is an EU citizen (for example as a PA)  make sure that you tell them about the EU Settlement Scheme.

There will be no need for any changes to existing EU staff employment contracts after Brexit, even if the UK leaves the EU without a deal.

Through the EU Settlement Scheme, EU nationals can register for settled status if they have been in the UK for 5 years, or pre-settled status if they have been here for less than 5 years.

The scheme is free and it’s simple to register. The deadline for applications is 31 December 2020 if there is a no-deal Brexit, or 30 June 2021 if the UK leaves the EU with a deal.

Find out more about the EU Settlement Scheme

Supply of medicines, medical devices and other items you need for care

The government is working with suppliers to make sure there is a continued supply when the UK leaves the EU.

You should not try to stockpile (keep a large supply of) any medicines, medical devices or other items you need for care. Stockpiling could cause shortages in other areas and put other service users at risk.

The NHS website has information for the public on getting medicines after a no-deal Brexit.

If you are concerned how Brexit will affect you, please call your advisor for support.

To speak to somebody about Arrangement of Care and Support please call our triage service on 03333660107

Arrangement of Care Support Service Referral Form
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